FAQs

Find answers to common questions about our IPTV services and subscription details.

Can I buy the iptv if I do not come into consideration for satellite service?
Since IPTV delivers international programming to your TV via the Internet, no satellite dish is required. Moreover, To qualify, you need a high-speed internet connection of at least 4.0 Mbps or higher.
Do you offer a refund?
We have 7 days money-back policy.
If you're not happy with the service you can ask for a refund at any time.
We will issue your refund within seven days.
Do you have TV guide epg (electronic program guide)?
Yes, we have EPG (Electronic Program Guide) coverage for 80% of channels.
If you face any issues with EPG, please let us know.
How much bandwidth does the iptv stream use?
Our services use the latest H264 technology, offering the best compression and quality. The IPTV stream sizes are roughly around 8 Mbit. However when changing channels the H264 protocol may bounce higher slightly to begin showing the picture, this is why a 16 Mbit minimum internet connection speed is required, 30 Mbit for HD channels.
What Refund Policy you have?
We have a 72 Hours money back guarantee, if we cannot resolve any issue that you are facing.

Can I use my subscription on multiple devices?
Please pay attention that except MAG devices one subscription can be used on multiple devices but you can watch only on one device at the same time.
Does my subscription start to be active right after I make a payment?
Subscription starts to be active from the moment you will receive your activation credentials in your e-mail.
Example: David subscribed for 3 months on February 1st at 11:55 pm and activation credentials were received on February 2nd at 00:10 am. David's subscription is starting to be active from February 2nd, 00:10 am for the next 3 months.

How do I check my internet speed & quality?
Please use a speed test server below to test your internet connection, do this a few times throughout the day. This will give you a good idea of the overall internet speed available to you. A stable 16 Mbps is the minimum requirement.
https://www.speedtest.net/
If some channels are freezing, buffering or not working sometimes?
Though almost all of our Servers are stable, sometimes some channels do freeze or don’t work due to various reasons but it’s not for permanently. Our expert engineers are always working to fix them.
Most of the time, these issues are temporary and caused by the below reasons: Customer internet fluctuations. The issue with the box/apps/customer setup in general. Your ISP has an issue. Channel is down from the server end. Server update/restart from our end (weekly performance necessary).